From Passion to Purpose: My journey in Hospitality & Wine By Shiv Menon

Shiv Menon

Head of Hospitality and Wine & Beverage, BOCA, Dubai

My journey into the world of hospitality began with a profound conviction: this was not merely a career, but a calling. Upon graduating, I enthusiastically enrolled in The Oberoi Centre for Learning and Development’s (STEP) systematic education and training program. Three years immersed in intensive hotel operations solidified my passion, culminating in WSET Levels 2 and 3 certifications and a degree. Yet, I recognized that the vastness of the industry demanded a focused specialization.
The beauty of the hospitality industry lies in meeting people and forming connections. My drive gravitated towards wine, leading me to Wine Park. There, I was presented with the invaluable opportunity to delve into a meticulously curated portfolio of “hidden gems” and extremely high-quality wines, expertly selected by Vishal Kadakia (Founder, Wine Park), while managing the vibrant Goa and Karnataka markets.
Still, my thirst for knowledge remained unquenched.
My travels through France and Italy transcended mere leisure; they were a continuous education. It was during this period that an exciting opportunity arose: a Sommelier position at Constance Hotels & Resorts in the Seychelles. At their 1,000-room property, featuring seven food and beverage venues, I joined a team of 12 sommeliers, with an astonishing 32,000 direct-import wine references – a giant in the wine industry with immense buying power. I learned a great deal thanks to my head sommelier and team at the time (Sreejith Menon, Head Sommelier then, and Jerome Faure, Head of Wines for all Constance Hotels).
The sheer scale and interaction with such a diverse array of guests proved truly captivating. My dedication was soon rewarded with the Head of Wines position at Raffles Seychelles, where I leveraged my expanding expertise and network to meticulously construct their entire beverage program, curating experiences with incredible guidance from my Food and Beverage Director (Luke Groves at the time).
It was an incredible success! Raffles was also a great opportunity to combine my passion for scuba diving with being part of an incredible coral reef restoration project.
BOCA Dubai: Where Sustainability Meets Mastery
The next chapter of my journey brought me to BOCA in Dubai, a distinctive standalone restaurant renowned for its commitment to sustainability and Spanish Mediterranean cuisine (Founder: Omar Shihab) – a challenge I eagerly embraced. Starting as Head Sommelier and Assistant Restaurant Manager, I steadily ascended to Head of Hospitality, Wines, and Beverages, with the opportunity to work closely with vineyard owners, visiting them, spending time on their farms, and understanding their work.
Receiving a scholarship to attend the MAD Program (a Copenhagen-based initiative focused on achieving a better world in food sustainability and the industry) and participating in takeovers spanning food, wine, and cocktails provided big insights, which I leveraged at BOCA through interactive wine menus, new training plans, data collection, and collaborations with amazing partners.
Recognition and Impact: Beyond the Glass
At BOCA, I’ve had the distinct privilege of curating an award-winning wine program while developing and guiding our team to achieve the highest standards of hospitality.
My work has consistently involved a delicate balance of innovative, out-of-the-box thinking and precise execution of daily operations, all while infusing a holistic touch into our marketing campaigns and overall approach.
Our collective efforts have been recognized with prestigious accolades, including “Best Wine List UAE (Medium Size)” and “Most Sustainable List in the UAE” by Star Wine List, as well as commendations from MENA’s 50 Best, Gault & Millau 1 Toque, and the Green Star Michelin.
Working with BOCA has transcended the conventional scope of a job; it has been an authentic opportunity to significantly impact the market. Beyond developing the BOCA brand, we have passionately supported the wider community through numerous wine tastings, masterclasses, and educational initiatives – an integral part of our foundational ethos.
All these dedicated efforts culminated in a truly humbling honor: being named Michelin Sommelier of the Year 2025.